| Reporting a Problem to SAP
When I tried to report a problem
to SAP using
http://service.sap.com/message
url it provided 4 steps to follow:
1) Choose system
2) Prepare Solution Search
3) Find Solution
4) Enter Message
I could do the step 1 but dont
know what to do at steps 2, 3 and 4.
SAP changed the customer message screens so you now have
to navigate through a search of the SAP Notes before being able to create
a message.
We usually search the Notes extensively before we create
a message, so we just enter a blank search and then go on to create the
message.
Follow the steps, It may solve your problem:
1. Copy following url into web browser : http://service.sap.com/message
It will ask you for your OSS ID and
password .
A Screen which contain a push Button
Select System displayed .
2. Push the Button Select System .
It will open a sub screen in which
there will be a hierarchical structue which looks like
- <Your SAP Customer Number >
-<SAP
Installation number for a specific product1 >
<radio Button><System SID1 for which you have registered a license>
<radio Button><System SID2 for which you have registered a license>
+<SAP Installation
number for a specific product2 >
+<SAP
Installation number for a specific product3 >
Here + indicate that you have a sub tree .
Specific
product like SAP R/3 T for Services , SCM , CRM , ERP
etc
3. Select the system for which you need to log a message
It will take you to message screen
screen.
4. Select you domain for problem for example Basis problem
with Database where dataBASE IS oracle then Message type will be
BC-DB-ORA
* .
5 Select priority of Message
6 . Write Message and send it to SAP
SAP BC Tips by: Arif
Fast Links:
Apply OSS Notes
How to apply OSS
notes to my R/3 system?
Get help regarding your Basis problems
Do you have
a SAP Basis Question?
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Functional, Basis Administration and ABAP Programming Reference Books
SAP Basis Tips
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Best regards,
SAP Basis, ABAP Programming and Other IMG Stuff
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