A. General
1. Expression of one's responsibility would not dwell merely on actions but end results!
2. Responsibilities may be Technical, Administrative, Functional, Managerial, Financial and so on.
It is better to classify for better understanding and to assign priority.
3. The document describing the Role
would serve for reference, for training, for evaluation of performance
and many more.
B. Carrying out the task
Having realized the significance of designing the Role some of points to be kept in view are as follows:
1. A template may contain the following heads:
- Role title / Designation / Position name
- Summary of responsibilities
- Equipment / Budget level / People / Places for which responsible
- Activities in the Role
- Output of the Role's function
- Internal/external customers
2. To design business process roles, one must know the processes in greater detail collected by reading, visiting, discussing, interviewing concerned people.
3. Details may be collected by asking simple questions and eliciting simple answers. The answers may relate to Planning, Doing, Checking.
High order terms must be avoided at this stage.
4. When the outcome of one level activities is described in higher level abstraction, it becomes the responsibility of the higher level. This way, role description in one level after another is built up.
5. The output of one Role must be input for another role. One must be conscious of this while describing a role. This is helpful to the business.
