We did the HCM and CRM7.0 integration, the org, position and most of the employees have been downloaded to CRM successfully. But one tricky problem here, we suddenly find 1 employee is missing in CRM. Checked in the download program report, the certain employee has been replicated with green light but without a CRM number.
What is the problem here?
Solution:
There are multiple scenarios to your issue.
1: Some data may not be maintained in HCM or the employee record may not be active in HCM.
2: Check in CRM using PP01 if the central person record is created or not. If central person record is not there, than employee record is not coming over to CRM via ALE. So you have to investigate why is that happening.
3: If the Central Person is there but the employee BP ID is not there, use the report RHRHDL00 in CRM to delete the central person.
4: Send the record again using PFAL and the record shall come over and the BP ID shall be created.
Note:
The CP can be found in PP01. Followed the instruction to delete the data from the report. Enhanced the infotype - Address, and execute the tcode to run ALE again. Now the employee is in CRM with the BP number!
