Maintenance Skills

Question 1

Which tool do you use to upgrade an SAP HANA Cloud database instance?

Choose the correct answer.

a. SAP HANA cockpit
b. SAP HANA database explorer
c. SAP HANA Cloud Central
d. SAP BTP cockpit

Answer

c

Correct

The application SAP HANA Cloud Central is used to upgrade an SAP HANA Cloud database instance. SAP HANA cockpit and SAP HANA database explorer are used for other database administration tasks. The SAP BTP cockpit is used for working with the SAP BTP.

Question 2

Which of the following statements are true regarding the SAP Support Portal (support.sap.com)?

There are three correct answers.

a. The SAP Support Portal includes an option to search for the number of employees that your organization has
b. The SAP Support Portal includes an option to search for SAP Notes or Knowledge Base articles
c. The SAP Support Portal requires an SAP user ID to log on, also called S-User ID
d. The SAP Support Portal doesn't require an SAP user ID to log on
e. The SAP Support Portal is a central point of entry for all SAP services

Answer

b, c, e

Correct

The SAP Support Portal includes an option to search for SAP Notes or Knowledge Base articles, requires an SAP user ID to log on (also called S-User ID), and is a central point of entry for all SAP services.

Question 3

Which SAP maintenance phase begins from the first customer shipment of a software version?

Choose the correct answer.

a. Initial Maintenance and Support
b. Priority One Support
c. Mainstream Maintenance
d. Customer Specific Maintenance

Answer

b

Correct

Priority One Support begins from the first customer shipment of a software version.

Question 4

SAP maintenance support is delivered by which of the following methods?

Choose the correct answer.

a. Feature Package
b. SAP Note
c. Enhancement Package
d. All of the above

Answer

d

Correct

SAP maintenance support is delivered by feature package, SAP Note, and enhancement package.

Questions & Answers