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What are IBase and what are their functions in reference of Solution Manager? You need ibase components for the following activities for all CRM-based scenarios in the Solution Manager: Service Desk Issue Management Change Management For some functions, such as Service Desk, Issue Management or Change Management, the system landscape must be defined as installation (iBase). An IBase component is created in the installation for each system in the installation. An iBase contains general data and components (e.g. products, texts, etc.) Each system appears only once in the installations, so a system does not appear in an iBase if it was previously in another iBase Below are the list of Function Modules that will get all the relevant information about IBASE: CRM_IBASE_GET_DETAIL Get Details for the Ibase CRM_IBASE_COMP_GET_DETAIL Get Details for the Individual Components CRM_IBASE_COMP_GET_PARTNER It gives the partner details of the individual components CRM_IBASE_GET_PARTNER It gives the partner details of the Ibase For a complete set of all the IBASE Related functionality you can have a look at the following Function Group: IB_CRM_API - IB: CRM APIs for IBase
Give a clear explanation of iBase and iBase components. Is an iBase just another word for Satellite system? Or for the solution that contains the Satellite systems? Basic Def:- Installed base is a representation of hierarchical component structure or set up of devices, machinery, products delivered and installed at customers place. Note: Installed base includes intangible objects such as software packages and licenses. Benefits: - Provides field service representatives the information necessary to anticipate requirements prior to arriving to onsite. - Useful in product improvements and quality management by tracking services performed on products and installations Scenarios of installed base: 1) One installed base per customer - All customer objects in one i-base. 2) One i-base per item - Many i-base per customer. Unique combination of Ibase and Component recognizes a unique Satellite system in the landscape. This Ibase and component is assigned\used in the service desk message which reveals from which satellite system the support desk ticket is raised from or in which satellite system the user is facing a problem due to which he]\she raised the ticket. The iBase is the representation of the connected system landscape for the CRM component, which is the technical base for Service Desk and Change management. The logical component with the assigned systems is used by the solution manager specific components like solution operation. This means, double maintenance for the system landscape - one for the CRM component, one for solution manager specific components.
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