Customer Payment Open Item Does Not Exist

A customer payment was received. An open item does NOT exist for the payment How can you post the payment?

A. Post partial payment
B. Create a residual item
C. Create a down payment
D. Post payment on account

Which answer is correct?

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Explanation

When a customer's payment is received, but there is no specific open item or invoice to apply it to, posting the payment on account allows you to record the payment and credit the customer's account balance. This is useful when the customer has made a general payment without specifying which particular invoice or item it is intended for.

By selecting this option, you can allocate the payment to the customer's account as an unapplied credit. The payment will increase the customer's overall account balance, which can be applied against future invoices or open items as they arise. This provides flexibility in applying the payment to the appropriate items at a later stage when they become available.

Answers:

D
 

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