You can create a communication strategy in Message Control Customizing by selecting Cross-application Components -> General Application Functions -> Message Control.
The sequence is defined by positions.
You can use the following communication types:
- FAX (fax messages)
- TLX (Telex)
- X40 (X.400)
- LET (Print output, please do not use PRT)
- INT (Internet mail via SMTP)
- RML (Internal mail)
In the condition record for your transmission medium 5, select Communication and save your communication strategy from the next screen.
Example
You want to send advertising material to all customers by e-mail if possible. Those customers who do not have an e-mail connection should receive the material by fax. Those customers who have neither an e-mail connection nor a fax connection should receive printed material by mail.
Integration
Save the addresses and communication methods in central address management. Select Tools -> Business Communication -> Office -> Addresses -> External Companies/Contact Person. New communication methods can be created by selecting Additional Communication.
The current user is used as the sender. Make sure that the user has communication data in the relevant communication types (for example, the sender must have an e-mail address to send e-mails).
You can define a communication strategy per output type
in Customizing, which the system should propose when creating a condition
record.
