Before goods can be shipped, they must be subjected to a quality inspection. The results of this inspection are copied into a quality certificate for the delivery.
QM Supports SD
The QM application component supports sales and distribution processes by:
- Quality inspections for a delivery (dependent on sales
organization, customer and material).
- Quality certificates for a delivery (with reference
to sales organization, customer and material).
- Management of customer terms of delivery.
Customer specifications can be used for batch determination.
In the service area, customer complaints are received and are distributed for further processing in the system, based on the nature of the problem.
QM Support Delivery Inspection
Quality Information Record
If a customer master record has been created for a customer, you can use the quality information record in sales to define inspection-relevant specifications for the customer. These specifications apply to all materials that are delivered to the customer and include the control parameters quality inspection, delivery category and documents.
You can use the sales quality info record to define the inspection specifications for a specific customer/material combination. You can overwrite the general customer specifications with the material-specific inspection processes. In the sales quality information record, you can:
- Specify the material for material-specific inspection processes
- Define customer specifications
- Enter an additional short or long text
Delivery
If a delivery for a product or a material is created, then QM automatically generates an inspection lot for the inspection relevant delivery items. A delivery item is inspection relevant if the corresponding control parameters are active in the sales processes and in QM.
For a delivery, you can inspect the goods, based on the control parameters (quality info record sales, delivery category and so on). If a delivery is made up of batch requirement materials then partial lots are automatically formed for the inspection lot. The inspection of the individual batches is carried out with reference to the relevant partial lot.
The inspection results for a delivery (or for inspections during production) are printed on a quality certificate and included with the delivery (or sent directly to the customer).
On the certificate, the system can print results for inspection characteristics and values from characteristics associated with the batch. This applies to the results obtained throughout the entire production chain.
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Revised Questions
1. Customer-specific tolerance specifications can be
taken into consideration when performing a goods issue inspection.
Determine whether this statement is true or false.
True
False
2. Customer returns can be subjected to a returns inspection.
Determine whether this statement is true or false.
True
False
3. Inspection results from the goods issue inspection
cannot be included on the quality certificate.
Determine whether this statement is true or false.
True
False
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Answers:
1. Customer-specific tolerance specifications can be taken into consideration when performing a goods issue inspection.
Answer: True
Customer-specific inspection characteristic specifications are considered in accordance with the specifications in the inspection plan.
2. Customer returns can be subjected to a returns inspection.
Answer: True
When the customer return is posted, an inspection lot can be created automatically. Special inspection plans for returns can be used.
3. Inspection results from the goods issue inspection cannot be included on the quality certificate.
Answer: False
The results of an inspection during production and the results of a goods issue inspection can both be included on the quality certificate.
