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Explain and give an overview
of the SAP QM Process.
By: Rahul Gandhi The SAP QM component contains functions for recording and processing different types of problems (for example, problems resulting from poor-quality goods or services). You can use the notifications to analyze the recorded defects and monitor the correction of these problems. In particular, the notifications can help you process internal or external problems such as: - Describes a business object's nonconformance with a
quality requirement and contains a request to take appropriate action.
And it also deals with customer specific problems in service notifications. And maintaince a track what happend to that notification like whether it is in process or investigation is going on or activity is completed and so on.If same complaint is there more than once can be refered to previous. And most of the time all these sequence of steps are configured in workflow and process will be going on a smoother manner. Mainly deals with problems in equipment at all levels. And is integrated with other modules. The following is the process overview of the SAP Quality Management Module - 1) Master Data maintenance - - Maintain material master QM view with required inspection
types as 01/0101/0130 for procurement, 03/04 for in process, 10/11/12 for
delivery. Assign characteristics as per requirement (post to inspection
stock, check characteristics, automatic assignement etc) (Transaction MM01
/ MM02).
2) Process for Procurement - - Create purchase order (Transaction ME21N). The quality
master data is copied to purchase order (like stock type, certificate required).
3) Process for Inprocess inspection - - Create &release Production order (Transaction -
CO01)
4) Process for Sales & Distribution - - Create Sale Order (Tranaction - VA01)
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