SAP R/3 Service Management Scenarios Training CD ROM

Course Overview

SAP R/3 Service Management Scenarios introduces you to the SAP R/3 Service Management module and on hand of a case study, shows how to access and implement service processing, to confirm service processing, and how to settle and complete the service order

Learn To

• Access service processing.
• Implement service processing.
• Confirm service processing.
• Settle and complete service orders.

Audience

The following audiences are targeted: Middle management. Project managers and members of project teams. Organizers and employees from IT. Employees with relevant background knowledge who are interested in Service Management. The following course provides the education and training which will ensure most productive study of course: SAP R/3 3.0 Fundamentals (course 12749) and Working with SAP R/3 (course 13033).

Content Emphasis

Skills-Based

Total Learning Time

3 to 4 hours

Course Contents

Unit 1: Service Processing

1.5 - 2 hours

• Accessing Service Processing: - Menu Path to Access Service Processing. - Creating Service Requests. - Creating Service Orders.

• Implementing Service Processing: - Checking Material Availability. - Printing Service Order Papers.

Unit 2: Confirmation and Completion

1.5 - 2 hours

• Confirming Service Processing: - Accessing the Order Confirmation Screen. -Confirming the Operation Hours Counter. - Confirming Material Consumption. - Confirming Working Hours. - Confirming Technical Findings. - Final Service Order Confirmation.

• Settling and Completing Service Orders: - Entering a Settlement Rule. - Carrying out a Technical Completion. - Settling a Service Order. - Carrying out a Business Completion.

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