The above diagram describes the input that is required when defining a workflow relevant business process. Listed below are questions that need to be asked and answered for each step / task of the process.
Briefly the areas that we concentrate are as follows:
Feeding Tasks / Events – This relates to the process that leads to the initiation of the task at hand. Is it called by a business event or does it follow another task?
Following Tasks / Events – This refers to the departure points on conclusion of the task at hand. Several tasks can be created in parallel or a single task can be created. All need to be described. Business events may also be triggered from a task which, in turn, spawns other business processes.
Supporting Data – This refers to all information that the person performing the task requires in order to perform the task successfully.
Resultant Data – This refers to all information that is created on the execution of the task that is relevant for future use in the process.
Feeding Tasks / Events
1) What precedes the initiation
of this task? Event or Task or both?
2) Does the task have to wait for
several tasks / events to complete?
Following Tasks / Events
1) What tasks or events (or both)
follow the completion of this task?
2) Do these follow on tasks need
to occur in parallel or series?
3) Does any notification of the
action taken to complete the task need to be made and to whom?
This is treated as a follow on
event.
Supporting Data
1) What data is required to be
available, on hand, in order to complete the task successfully?
This includes electronic and other
media.
Resulting Data
1) What data is created by the
task at hand that is relevant to the future process?
Task details
1) Can the task be rejected?
If so please explain detail the
follow on process.
Role
2) Who should perform this task?
Role, user, manager, position,
system
Actions
3) What actions does the person
need to perform in order complete the task?
4) Do the results of these actions
need to be recorded for later access?
SLA
5) What is the latest that this
task can start and finish (with reference to preceding tasks)?
Treat exceptions to these SLAs
as follow on tasks.
6) What is the earliest that this
task can start and finish (with reference to preceding tasks)?
Treat exceptions to these SLAs
as follow on tasks.
