We are on SAP version 4.5B.  I created a new position and assigned 6  users to it.  Only 2 of the users actually get the messages.  The two that do receive these new messages, also receive workflow messages from another position.  I had our security team verify all the users profiles to make sure that they can have access to workflow. So I don't think this is the problem.

I used the SWU3 translation and received green lights on everything.   I also used the SWUS transaction to refresh the environment.  I still have the same problem. 

What am I missing?  Is there some other config somewhere that I need to do?  Is there a missing user profile of some sort that's missing?

kc297 

Here are a few checks you can make :
1. In the header data of the workflow make sure the agent assignment reads the positions in question as responsible agents 

2. For the specific step make sure you assign the agents using a position as the parameter for agent assignment and make sure you've given the right position org object 

3. you probably have assigned a job to the position, isn't it ? if yes then in the specific step try and assign the job do-ers as the agents rather thane the position and try that might help. 

4. Worst case scenario check in OM if the assignment of the 6 persons to the position has occurred right. The tcode to use would be PPOM_OLD and check if all the 6 people have been assigned as "HOLDERS" of the position in question.

Neeraj Sripuram

To add to Neeraj's comments check you excluded agents.

Are these users receiving a workflow or a notification?

Nat Govender

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