I have been working on CRM using
the GUI and have not much knowledge in the Internet Sales functionality.
My client wants the ability of the customer
entering the specification/ requirements
wherein the system will return a list of possible products for his selection.
Is this possible?
Can this requirement be met by
using Guided Selling?
Is there other ways apart from
using Guided Selling?
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You can take a couple of approaches on this matter:
1. With the Product catalog, you can set up and assign
product attributes to the product models and then use them as selection
criteria in the product
catalog.
2. With Product variants, you could build configurable products and use type matching with product variants to propose products based on cystic values.
3. Guided selling. Implementation of IPA and with the
use of Knowledge base editor, looks pretty cool but may be a lot of set
up depending on the number
of products.
Option 1 would be much simpler and works well provided
that there are no interdependencies between the attribute values, i.e.
if you chose color =
red, you can't have size=13;
An alternative approach:
There is a concept called Product Determination in Internet
Sales of SAP CRM. Essentially, you would be in a position to attach some
commonly used
names to the CRM products and configure the same.
